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GENERAL

Silk World is pleased to offer you a fast and easy way to buy fashion & bridal fabrics online. Anytime, Anywhere!

Here are just a few things to be aware of when shopping with us...

For all orders from Australia/New Zealand please visit www.silkworld.com.au

Our minimum cut for retail is 1 metre, after this you can order in 10cm increments.

CARE INSTRUCTIONS

SILK

We recommend dry clean only for all our silks. Please keep in mind that silk is a natural fibre and minor flaws can occur. Colour can also vary slightly from each dye batch.

BEADED/SPECIALTY FABRICS

We recommend specialist dry clean only.

RETURN POLICY

All sales are final. We do not offer refunds or exchange for change of mind.

Once the fabric is cut we do not accept returns.

Suitability of material for usage and tests rest with the customer.

The colour of fabrics as depicted in our online store cannot be guaranteed, as colours may appear differently on monitors, tablets, phones etc. We do our best to accurately describe our fabrics, however, we would recommend you order a sample before placing your order.

SHIPPING POLICY

All fabric will be flat folded, unless we contact you otherwise.

We only use trusted couriers for our shipping. Each parcel issued with tracking details.

Free shipping for all orders over £149 with standard delivery which may take 15-20 days to arrive. 

As our all fabric is warehoused in Australia, orders will be shipped via FedEx or DHL. Note any import duties and or local taxes which maybe payable on receipt of goods, are the customer's responsibility. 

Europe, USA and Canada shipping is with DHL express and dependent on weight. Parcels less than 5kg shipping cost will be calculated at checkout.

Rest of the World shipping is dependent on weight and dimensions. We will contact you with shipping cost after placing the order. 

Australia & New Zealand please place your order at www.silkworld.com.au

International orders are subject to customs and occasionally import duties (dependent on the value of the goods) which could delay the delivery of your item

For all stock items we aim to send orders the same day. If you wish to use your own courier service please let us know.

Please note: We always endeavor to deliver for the date we have quoted, however, occasionally events may arise which are beyond our control (adverse weather, industrial action, delays at custom).

SAMPLES ORDERS

At Silk World we offer samples of most of our fabrics.

So if you are colour matching, wishing to feel the weight/handle of the fabric, to get a better idea of the fabric repeat or just trying to work out which colour would suit you the best we do advise you order a sample before purchasing.

Our samples are a 10cm x 10cm swatch. With laces, embroidered and beaded tulles we also include a full A4 page print out of the design for you to see the full repeat.

Samples are charged at £1/sample. (max of 10 samples).

Sample shipping options:

Standard shipping flat rate

£3.50 (approx 8-10 working days)

DHL Express*

£20 (approx 2-3 working days).
This charge is redeemable if you go onto order the same fabric.

Samples are usually sent out the same day as payment is received.

WHOLESALE ACCOUNT

If you are interested in setting up a wholesale account please email us at sales@silkworld.com.au for a trade application.

If you are a current wholesale client please e-mail us to place your orders. Please DO NOT place orders via the e-shop.

If placing bulk orders of 100 mtrs+ please contact us for bulk pricing. Wholesale clients are able to purchase sample colour cards from us of our base fabrics. Please get in touch if you would like to purchase one.

We have agents all over Australia, New Zealand and London, please contact us if you require their details.

PAYMENT METHODS

We use offline payments to make sure your fabric is in stock before charging. We accept Visa/MasterCard or Amex (2% surcharge).

Bank transfer is also available, instructions for this are at checkout, please allow an extra day for funds to clear.

Your credit card will only be charged if the fabric is in stock and all goods remain the property of Silk World until payment is received in full.

PRODUCT CATALOGUES

At Silk World we carry an extensive collection of fabrics and laces. In order to offer the best collection, our range is constantly changing to ensure we are up to date with latest trends. For these reasons, we do not offer printed catalogues. Our website is updated daily and is the best place to view our collection.

For trade customers, we have a dedicated section which has eCatalogues of all our fabrics/laces. To access this area please email sales@silkworld.com.au

For specific base fabrics we can offer colour cards which attract a small charge (redeemable on fabric purchase).

We find this is the best solution not only for our customers but also for our environment.

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